Privacy Policy
Effective Date: January 25, 2024
At Orchard Florist, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, place an order, request a quote, contact us, subscribe to updates, or use our floral and event decoration services.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you place an order, submit a contact form, request a wedding or event consultation, communicate with us, or use our website.
The information we collect may include:
- Full name
- Email address
- Phone number
- Billing address
- Delivery address
- Recipient name and contact information
- Event date, venue, and event details
- Order details and floral preferences
- Payment and transaction information
- Messages, notes, card messages, or special instructions
- Photos, design references, or inspiration images you submit
- Communication history with our team
We may also collect certain technical information automatically when you visit our website, such as:
- IP address
- Browser type
- Device type
- Pages visited
- Time spent on our website
- Referring website
- General location information
- Cookie and tracking data
2. How We Use Your Information
Orchard Florist may use your information for the following purposes:
- To process and fulfill flower orders
- To provide wedding, event, and floral decoration services
- To respond to inquiries, quote requests, and consultation requests
- To schedule deliveries, pickups, and event installations
- To communicate with customers about orders, payments, delivery updates, and service details
- To personalize floral designs based on your preferences
- To prepare invoices, receipts, and order records
- To improve our website, products, customer service, and floral offerings
- To send promotional messages, updates, or special offers when permitted
- To prevent fraud, misuse, unauthorized transactions, or security issues
- To comply with legal, tax, accounting, and business obligations
3. Payment Information
Payments may be processed through third-party payment providers such as Stripe, credit card processors, or other secure payment services.
Orchard Florist does not intentionally store full credit card numbers on our website servers. Payment information is handled by the payment processor according to their own privacy and security policies.
We may receive limited transaction details such as payment status, billing information, transaction ID, amount paid, and payment date.
4. Delivery and Recipient Information
When you place an order for delivery, we may collect and use recipient information such as name, address, phone number, delivery instructions, and card message.
This information is used only to complete the delivery, communicate about the order, and provide customer service.
Please make sure that all recipient information you provide is accurate and that you have permission to share it with us.
5. Wedding and Event Information
For weddings, corporate events, hotel decoration, private parties, and large floral projects, we may collect additional information related to your event, including:
- Event date and time
- Venue name and address
- Guest count
- Table count
- Color palette
- Floral style preferences
- Budget range
- Setup and breakdown requirements
- Vendor or planner contact information
- Inspiration photos or design references
We use this information to prepare proposals, design floral arrangements, coordinate logistics, and provide event services.
6. Cookies and Tracking Technologies
Our website may use cookies, analytics tools, pixels, or similar technologies to improve your browsing experience and understand how visitors use our website.
Cookies may help us:
- Remember website preferences
- Analyze website traffic
- Improve page performance
- Understand popular services or blog content
- Support marketing or advertising campaigns
You can adjust your browser settings to refuse or delete cookies. However, some website features may not work properly if cookies are disabled.
7. Email, SMS, and Marketing Communications
If you subscribe to our updates, submit an inquiry, place an order, or provide your contact information, we may contact you by email, phone, or text message regarding your order, inquiry, appointment, or service request.
We may also send promotional messages, seasonal offers, floral inspiration, wedding updates, or event service information when permitted by law.
You may opt out of marketing emails at any time by following the unsubscribe instructions in the email or by contacting us directly.
Please note that even if you opt out of marketing messages, we may still send necessary transactional or service-related messages about your orders, invoices, deliveries, or event bookings.
8. How We Share Information
Orchard Florist does not sell your personal information in exchange for money.
We may share limited information with trusted third parties only when necessary to operate our business and provide our services. These third parties may include:
- Payment processors
- Delivery providers
- Website hosting providers
- Email or SMS communication providers
- Analytics and advertising platforms
- Event venues or planners when needed for coordination
- Professional advisors such as accountants, attorneys, or business consultants
- Government authorities when required by law
We only share the information needed for the specific service or business purpose.
9. Data Security
We take reasonable steps to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.
Security measures may include secure payment processing, limited access to customer information, password-protected systems, website security tools, and safe business practices.
However, no website, internet transmission, payment system, or electronic storage method is completely secure. We cannot guarantee absolute security, but we work to protect your information using reasonable safeguards.
10. Data Retention
We keep personal information only as long as necessary for business, legal, tax, accounting, customer service, and operational purposes.
Order records, invoices, event agreements, and transaction information may be retained for bookkeeping, legal compliance, dispute resolution, and business records.
When information is no longer needed, we may delete, archive, or securely dispose of it.
11. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information. These rights may include the right to:
- Request access to the personal information we have about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request information about how we collect, use, or share your information
- Opt out of certain marketing communications
- Limit certain uses of sensitive personal information, where applicable
- Request that we do not sell or share your personal information, where applicable
To make a privacy request, please contact us using the contact information listed at the end of this Privacy Policy.
We may need to verify your identity before completing your request.
12. California Privacy Notice
If you are a California resident, you may have additional rights under California privacy laws.
In the past twelve months, we may have collected the following categories of personal information:
- Identifiers, such as name, email address, phone number, billing address, and delivery address
- Commercial information, such as order history, products purchased, event services requested, and transaction details
- Internet or network activity, such as website usage, browser type, IP address, and cookie data
- Geolocation-related information, such as general location from website analytics or delivery location
- Customer communication information, such as inquiries, messages, preferences, and service requests
We collect this information for business purposes such as order fulfillment, delivery, customer service, payment processing, event coordination, marketing, analytics, fraud prevention, and legal compliance.
We do not knowingly sell personal information for money. If we use advertising or analytics tools that may be considered “sharing” under California privacy law, you may have the right to opt out of such sharing.
To submit a California privacy request, please contact us at the contact information below.
13. Children’s Privacy
Our website and services are intended for general audiences and are not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child without proper consent, we will take reasonable steps to delete that information.
14. Third-Party Links
Our website may contain links to third-party websites, social media pages, payment processors, or external platforms.
We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any external websites you visit.
15. Social Media
Orchard Florist may use social media platforms such as Instagram, Facebook, TikTok, Pinterest, or other channels to share floral designs, event inspiration, promotions, and portfolio content.
If you interact with us through social media, your information may also be collected and processed by the social media platform according to its own privacy policy.
16. Photos, Reviews, and Portfolio Content
We may use photos of floral arrangements, event setups, bouquets, centerpieces, and decoration work for our website, blog, portfolio, social media, and marketing materials.
We respect customer privacy and will avoid publishing private personal information without permission.
If you prefer that your event flowers or order not be used in our portfolio or marketing, please notify us in writing before the event or delivery date.
If you submit a review, testimonial, comment, or photo to Orchard Florist, you give us permission to use it for marketing, website content, social media, and promotional purposes unless you request otherwise.
17. International Visitors
Our business is primarily intended for customers located in the United States. If you access our website from outside the United States, you understand that your information may be processed and stored in the United States or by service providers located in other countries.
18. Changes to This Privacy Policy
Orchard Florist may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Your continued use of our website or services after the updated Privacy Policy is posted means you accept the revised policy.
19. Contact Us
If you have any questions about this Privacy Policy or would like to submit a privacy request, please contact us:
Orchard Florist
Website: https://orchard.florist
Email: contact@orchard.florist
Phone: 925-381-2876
Location/Service Area: San Francisco Bay Area
Business Address: 409 Orchard View Ave Martinez California 94553