Delivery Policy

Effective Date: January 25, 2024

At Orchard Florist, we carefully prepare and deliver fresh floral arrangements, bouquets, centerpieces, wedding flowers, event decorations, and custom floral orders with attention to quality and timing. This Delivery Policy explains how our delivery service works, including delivery areas, timing, fees, customer responsibilities, and delivery limitations.

By placing an order with Orchard Florist, you agree to the terms of this Delivery Policy.

1. Delivery Service Overview

Orchard Florist offers delivery for eligible floral orders, custom arrangements, wedding flowers, event decorations, and special occasion flowers within our service area.

Delivery may be available for:

  • Flower bouquets
  • Vase arrangements
  • Birthday flowers
  • Anniversary flowers
  • Sympathy flowers
  • Congratulations flowers
  • Wedding flowers
  • Bridal bouquets
  • Centerpieces
  • Corporate floral arrangements
  • Hotel floral decorations
  • Event floral installations
  • Custom floral orders

All delivery requests are subject to availability, order size, delivery location, schedule, and confirmation by Orchard Florist.

2. Delivery Area

Delivery is available within selected service areas determined by Orchard Florist.

Our standard delivery area may include nearby cities, neighborhoods, venues, hotels, homes, offices, restaurants, event spaces, and places of worship within our operating region.

Delivery outside our standard service area may be available upon request and may require an additional fee.

Please contact us before placing a large or time-sensitive order if you are unsure whether your delivery address is within our service area.

3. Delivery Fees

Delivery fees may vary depending on:

  • Delivery distance
  • Order size
  • Delivery date and time
  • Same-day or rush request
  • Venue access requirements
  • Setup or installation needs
  • Parking or loading requirements
  • Number of delivery locations
  • Special handling requirements

Delivery fees will be shown during checkout, on the invoice, or in the written quote before payment is completed.

Additional fees may apply for difficult access, long-distance delivery, multiple delivery attempts, waiting time, parking costs, venue restrictions, or after-hours delivery.

4. Delivery Date and Time

Customers may request a preferred delivery date and delivery time window when placing an order.

Orchard Florist will make reasonable efforts to deliver the order on the requested date and within the requested delivery window. However, exact delivery times are not guaranteed unless specifically confirmed in writing.

Delivery times may be affected by:

  • Traffic
  • Weather
  • Road closures
  • Venue restrictions
  • Building access
  • Parking availability
  • Recipient availability
  • Order volume
  • Seasonal demand
  • Circumstances outside our control

For weddings, corporate events, hotel decorations, and time-sensitive event setups, delivery and setup times must be confirmed in advance.

5. Same-Day Delivery

Same-day delivery may be available for selected orders depending on flower availability, delivery schedule, and order time.

Same-day orders are not guaranteed until confirmed by Orchard Florist.

Because same-day orders are processed quickly, changes or cancellations may not be possible after the order has been accepted.

Additional rush delivery fees may apply.

6. Scheduled Event Delivery

For weddings, parties, corporate events, hotel decoration, and custom event floral services, delivery and setup will be scheduled based on the event timeline.

Customers must provide accurate event information, including:

  • Event date
  • Venue name
  • Venue address
  • Setup time
  • Event start time
  • Contact person at the venue
  • Loading or parking instructions
  • Setup location
  • Breakdown or pickup requirements, if applicable
  • Venue rules and restrictions

Orchard Florist is not responsible for delays caused by incorrect event information, restricted venue access, vendor conflicts, lack of parking, unavailable venue staff, or schedule changes not communicated in advance.

7. Customer Responsibility for Delivery Information

Customers are responsible for providing complete and accurate delivery details at the time of order.

Delivery information should include:

  • Recipient full name
  • Complete delivery address
  • Apartment, suite, unit, or room number
  • Phone number
  • Delivery date
  • Preferred delivery time window
  • Gate code or access instructions
  • Business name, hotel name, venue name, or department name, if applicable
  • Special delivery notes
  • Card message, if included

Orchard Florist is not responsible for failed or delayed delivery due to incorrect, incomplete, or missing information provided by the customer.

8. Recipient Availability

For home, office, hotel, hospital, school, or venue deliveries, please make sure the recipient or an authorized person is available to receive the flowers.

If the recipient is unavailable, Orchard Florist may, at our discretion:

  • Leave the flowers in a safe location
  • Leave the flowers with a receptionist, concierge, front desk, neighbor, or authorized person
  • Contact the recipient or customer for further instructions
  • Attempt redelivery for an additional fee
  • Return the flowers to our location for pickup or rescheduled delivery

We are not responsible for flowers left unattended at the customer’s request or due to recipient unavailability.

9. Safe Place Delivery

If customers request that flowers be left at a door, porch, lobby, front desk, gate, or other location, the customer accepts responsibility once the flowers are delivered.

Orchard Florist is not responsible for theft, damage, weather exposure, heat, cold, wind, pets, insects, or other issues after flowers are left at the requested location.

Because fresh flowers are sensitive to temperature and weather, we recommend that someone be available to receive the order whenever possible.

10. Delivery to Businesses, Hotels, Hospitals, and Venues

For deliveries to offices, hotels, hospitals, restaurants, schools, places of worship, and event venues, the order may be delivered to the front desk, reception area, concierge, security desk, loading dock, event coordinator, or another authorized staff member.

Once the order is accepted by the location’s staff or authorized person, the delivery is considered completed.

Customers are responsible for confirming that the location allows flower deliveries and that the recipient can receive the order.

Some hospitals, schools, event venues, and secure buildings may have restrictions. Orchard Florist is not responsible for delivery failure caused by location policies or access restrictions.

11. Incorrect Address or Failed Delivery

If the delivery address is incorrect, incomplete, or inaccessible, Orchard Florist will try to contact the customer or recipient for correction.

Additional fees may apply if:

  • The order must be redirected to a new address
  • A second delivery attempt is required
  • The driver must wait for access
  • The order must be returned and rescheduled
  • The delivery location is outside the original delivery area

Refunds will not be issued for failed delivery caused by incorrect or incomplete information provided by the customer.

12. Weather, Traffic, and Uncontrollable Delays

Orchard Florist will make reasonable efforts to complete deliveries on time. However, we are not responsible for delays caused by circumstances outside our control, including:

  • Severe weather
  • Traffic accidents
  • Road closures
  • Natural disasters
  • Power outages
  • Emergencies
  • Vehicle issues
  • Venue access delays
  • Supplier delays
  • Government restrictions
  • Other unexpected events

If a significant delay occurs, we will do our best to communicate with the customer and arrange the best possible solution.

13. Flower Care After Delivery

Fresh flowers require proper care after delivery.

To help flowers last longer, we recommend:

  • Place flowers in a cool indoor area
  • Avoid direct sunlight
  • Avoid heat, wind, and air conditioning vents
  • Add fresh water as needed
  • Remove wilted flowers or leaves
  • Keep arrangements away from pets and small children
  • Follow any care instructions provided by Orchard Florist

Orchard Florist is not responsible for flower damage, wilting, or reduced freshness caused by improper care, heat exposure, lack of water, outdoor conditions, or customer handling after delivery.

14. Delivery Confirmation

Orchard Florist may confirm delivery through one or more of the following:

  • Driver confirmation
  • Photo confirmation
  • Recipient signature
  • Front desk or staff acceptance
  • Text, email, or phone confirmation
  • Order status update

Delivery confirmation methods may vary depending on the order type and delivery location.

15. Pickup Option

If available, customers may choose pickup instead of delivery.

Pickup orders must be collected at the agreed pickup date and time. Customers are responsible for transporting flowers safely after pickup.

Once an order is picked up, Orchard Florist is not responsible for damage caused during customer transportation, handling, heat exposure, lack of water, or storage conditions.

16. Event Setup and Installation Delivery

For floral installations, weddings, and large events, delivery may include setup or installation services.

Setup and installation fees are separate from standard delivery fees unless otherwise stated in the proposal or invoice.

Customers must make sure the venue is ready for setup at the agreed time. This includes access to tables, ceremony areas, reception spaces, loading areas, power access if needed, and any required venue approval.

If Orchard Florist is delayed because the venue is not ready, additional labor or waiting fees may apply.

17. Rental Pickup and Breakdown

For events that include rental items such as vases, stands, arches, candles, containers, or decorative pieces, pickup or breakdown may be scheduled after the event.

Customers are responsible for keeping rental items safe until pickup. Lost, broken, damaged, or missing rental items may result in replacement or repair charges.

If pickup access is unavailable at the agreed time, additional pickup or waiting fees may apply.

18. Agreement to This Policy

By placing an order, requesting delivery, approving an invoice, or confirming an event service with Orchard Florist, you acknowledge and agree to this Delivery Policy.

19. Contact Us

If you have questions about delivery, service areas, fees, or event setup, please contact us:

Orchard Florist

Website: https://orchard.florist

Email: contact@orchard.florist

Phone: 925-381-2876

Location/Service Area: San Francisco Bay Area